AIRPORT PROCEDURES (TWO OPTIONS)

#1 CURB SIDE PICK UP (DEFAULT)

When you use our limousine service, our chauffeurs track and monitor the flights every 10 minutes and will contact you once you have landed, with instructions of where to meet. If your chauffeur has not called or text you within 10 minutes of you landing, please call reservations. Please call the 888 phone number provided in your e-mail confirmation and we will locate the chauffeur for you. If the passenger does not have a United States mobile phone number, the pick up will automatically default to “Inside Pick Up”.

#2 INSIDE  PICK UP MEET AND GREET ($25 FEE)

If you would like a “Inside pick up”, you must order and pay for this option prior to pick up time. With the “Inside pick up” option, the chauffeur will be standing with your name on a tablet, at the top of the escalator at baggage claim. All “Inside pick ups” must be for the scheduled arrival time of the flight; No Exceptions. If flight information is not provided prior to reservation, the pick up will automatically default to curb side procedure.

MULTIPLE TRAVELERS

Notification is always required if passengers are traveling on separate flights. If passengers are traveling on different flights, the requested pick up time must be according to the last arriving passenger’s scheduled flight information. If “Inside Pick Up” is requested for the first arriving passenger, additional wait time fees will apply.

Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

FROM AIRPORT

SCHEDULED PICK UP TIME (Highly recommended)

If you book the pick up for the “scheduled flight arrival time”, you have a 45 min courtesy wait time from the time the plane actually lands, to get to the chauffeur. After the courtesy wait time, additional wait time charges will be applied. For international pick ups, you receive a 1 hour courtesy wait time from the time the plane actually lands.

REQUESTED PICK UP TIME  (Not recommended)

If you requested a pick up time for any time other than the “scheduled flight arrival time”, you will be picked up at that EXACT time that you requested. In this case you would receive a 30 min courtesy wait time to get to the chauffeur. After the courtesy wait time additional wait time charges will be applied, even if your flight is late. However, if the flight arrives early, it is at our discretion whether our chauffeur will be able to pick you up at an earlier time than was requested. This also applies to international pick ups.

TO AIRPORT & POINT TO POINT

Allotted a 15 minute courtesy grace period from the scheduled pick up time, whereafter charges will apply.

EXAMPLE

If you book a car to pick you up at 11AM, your grace period would be free until 11:15AM.
At 11:16AM you would be charged an additional 50% of the full amount.
At 11:31AM, we would charge a full hour wait.

ALL PICK UPS FROM MAJOR EVENTS (CONCERTS, SPORTING EVENTS, ETC…) AND ANY FBO (PRIVATE AIRPORTS) HAVE A 2 HR MINIMUM REQUIREMENT. NO EXCEPTIONS!

THIS WILL BE APPLIED TO YOUR FINAL BILL.

Limousine charter reservations are based on an hourly rate, and are billed at 60 minute intervals. All charters have an hourly minimum requirement, subject to the selected vehicle type. All charters are billed to include the chauffeurs travel time. This means from the time the driver leaves the garage until he completes the trip and returns to the garage.

Car Seats for ages 3-7 LIMITED availability upon request, for an additional fee.

Child Booster Seat 3-7 are $25; must be requested 24hrs in advance.

If you would like to order a car seat, you can add it in the “Notes” section when you book the reservation, call us, or e-mail us @ info@LAACcarservice.com. We will add it on your reservation and send you an updated rate and confirmation email.

All hourly charter trips require a 72 hour cancellation, no exceptions or refunds.

All limousine service cancellations or change request, must be made and confirmed via email. Any unconfirmed request is subject to incur charges. All cancellation request must be made 24 hours prior to the scheduled reservation time to avoid charges.

Any change request submitted 4 hours or less prior to the scheduled reservation time, are subject to approval and may incur additional charges.

ALL NO SHOWS WILL INCUR CHARGERS

No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (15) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty percent gratuity, will be charged.

To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location of your reservation without first contacting us.

A point to point is defined as a pick up and drop off at any location other than an airport.

All point to point rates are subject to a 50 mile radius. Any point to point over 50 miles automatically converts to an hourly charter; rates would be calculated based on garage to garage standard. This charge will be applied to your final bill.